Web design studio

Web Avenue met client expectations.

Web Avenue used Queue to manage their client expectations by implementing a system that allowed clients to view the status of their requests in real-time, as well as receive notifications when their requests were being worked on or completed.

+20%

REPEAT CLIENTS

2X

FASTER PROJECTS

100%

HAPPIER CLIENTS
"Since implementing queue, we've been able to streamline our revision process and improve communication with clients, which has allowed us to finish websites faster and build stronger relationships with our clients. We couldn't be happier with the results that queue has helped us achieve." - Brandon Alvarado (Owner)
Web Avenue is a web design and development agency that specialized in creating high-quality websites for businesses and organizations. As the company grew, they began to struggle with managing the increasing demands and expectations of their clients. This was a major challenge for the project managers at Web Avenue, as they were often faced with complex and confusing feedback loops that caused numerous delays.

One of the main problems that Web Avenue faced was the difficulty in coordinating and communicating with clients about the changes and revisions that were needed. Project managers spent a significant amount of time following up with clients to ensure that they provided feedback on time, and coordinating the revisions that were needed based on that feedback. This was a time-consuming and tedious task that took focus away from the more important aspects of the project, such as design and development.

In addition, Web Avenue struggled with growing demands from customers that often required them to add new features or make changes to their projects on the fly. This added complexity to the revision process and often caused delays as project managers worked to incorporate these changes into the project timeline.

Overall, the complex and confusing feedback loops and growing demands from customers were major challenges for Web Avenue, leading to numerous delays and a decline in efficiency and productivity.
How Queue solved their problems
To solve these problems, Web Avenue turned to Queue, a project management platform that helped them streamline their revision process and improve communication with clients. With Queue, Web Avenue was able to:
  • Use the live website review tools to clearly communicate with clients about the changes they requested and track the progress of feedback in real-time. This helped to reduce confusion and streamline the feedback process, freeing up time for project managers to focus on other tasks.
  • Utilize the client approval feature to quickly and easily obtain approvals from clients on designs and revisions. This helped to speed up the approval process and reduce delays caused by slow client feedback.
  • Use the internal review approval feature to streamline the approval process among different teams and departments. This helped to reduce delays caused by miscommunications and misunderstandings among teams.
  • Set deadline reminders to ensure that clients provided feedback on time and that project managers were able to stay on track with their projects. This helped to reduce delays caused by missed deadlines and ensure that projects were completed on time.
Fix internal communication among teams
Prior to implementing Queue, Pixel Playground struggled with coordinating approvals among different teams and departments. This was a time-consuming and confusing process that often led to delays and misunderstandings. Project managers spent a significant amount of time following up with teams to ensure that designs were approved on time, and coordinating the approvals that were needed. This took focus away from the more important aspects of the project, such as developing creative concepts and overseeing the production process.

With Queue, Pixel Playground was able to fix internal communication among teams by using the platform's robust approval tracking system. This system allowed them to clearly communicate with teams about the status of designs and track the progress of approvals in real-time. This helped to reduce confusion and streamline the approval process, freeing up time for project managers to focus on other tasks.

The benefits of this streamlined process were significant. By using Queue to manage approvals, Pixel Playground was able to reduce the amount of time that project managers spent on administrative tasks, freeing them up to focus on more important aspects of their projects. This helped to increase efficiency and productivity for the company, leading to better results for their clients. In addition, the improved communication among teams that Queue facilitated helped Pixel Playground to build stronger relationships and work more efficiently as a team. Overall, the use of Queue was a major success for Pixel Playground, helping the company to fix internal communication among teams and streamline the approval process.
Websites were reviewed faster
Prior to implementing Queue, Web Avenue struggled to clearly communicate with clients about the changes they requested and track the progress of feedback in real-time. This was a time-consuming and confusing process that often led to delays and misunderstandings. Project managers spent a significant amount of time following up with clients to ensure that they provided feedback on time, and coordinating the revisions that were needed based on that feedback. This took focus away from the more important aspects of the project, such as design and development.

With Queue, Web Avenue was able to use the live website review tools to clearly communicate with clients about the changes they requested and track the progress of feedback in real-time. This was made possible by the platform's robust feedback tracking and approval system, which allowed project managers to clearly communicate with clients about the changes they requested and track the progress of feedback in real-time.

The benefits of this streamlined process were significant. By using Queue to manage feedback, Web Avenue was able to reduce the amount of time that project managers spent on administrative tasks, freeing them up to focus on more important aspects of their projects. This helped to increase efficiency and productivity for the company, leading to better results for their clients. In addition, the improved communication with clients that Queue facilitated helped Web Avenue to build stronger relationships and win new business. Overall, the use of Queue was a major success for Web Avenue, helping the company to streamline the feedback process and improve communication with clients.
Deadlines and automated reminders were key to faster projects
One of the major benefits of using Queue for Web Avenue was the ability to automate deadline reminders to clients. Prior to implementing Queue, Web Avenue struggled to ensure that clients provided feedback on time, leading to delays and missed deadlines. This was a major challenge for the project managers at the company, as they were often forced to spend a significant amount of time following up with clients to ensure that they provided feedback on time.

With Queue, Web Avenue was able to automate deadline reminders to clients, ensuring that they were aware of the deadlines for providing feedback and were able to meet them. This helped to reduce delays caused by missed deadlines and ensured that projects were completed on time.

The automation of deadline reminders was a major benefit for Web Avenue, as it freed up time for project managers to focus on more high-value tasks, such as developing creative concepts and overseeing the production process. This helped to increase efficiency and productivity for the company, leading to better results for their clients. In addition, the use of Queue's automated reminders helped Web Avenue to build stronger relationships with their clients, as it demonstrated their commitment to meeting deadlines and delivering high-quality work on time.

Overall, the automation of deadline reminders using Queue's software was a major success for Web Avenue, helping the company to increase efficiency and speed up the project process.
Article by
Masud Hossain

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